Frequently asked questions
1. What is the role of Sulphur Dioxide (SO₂) in water treatment? Answer:
Sulphur Dioxide (SO₂) is primarily used for dechlorination—the process of removing residual chlorine from treated wastewater before it’s discharged into the environment. This helps meet environmental compliance standards and protects aquatic ecosystems from harmful chlorine exposure.
2. Why should I use Carbon Dioxide (CO₂) instead of traditional acids for pH control?
CO₂ offers a safer, more precise, and eco-friendly way to control pH compared to traditional acids like sulphuric or hydrochloric acid. It reduces the risk of chemical burns, minimises corrosion in equipment, and contributes to a lower carbon footprint when sourced sustainably. Visit our CO2 page to find out more.
3. What is Ammonia (NH₃) used for in water treatment?
Ammonia is used in chloramination, where it reacts with chlorine to form chloramines—a stable disinfectant that provides long-lasting protection in water distribution systems. It’s especially valuable for municipal water supplies and large industrial cooling systems.
4. Is CO₂ safe to handle?
Yes, CO₂ is much safer to handle than strong acids. It doesn’t produce harmful fumes, reduces the risk of chemical spills, and eliminates the danger of acid burns. However, proper ventilation is essential in confined spaces to prevent CO₂ buildup.
5. How does SO₂ improve wastewater treatment efficiency?
SO₂ reacts quickly with chlorine, making the dechlorination process faster and more efficient than traditional methods. It also requires smaller dosages, reducing chemical costs and minimising the impact on downstream processes.
6. Does using CO₂ reduce operational costs?
Yes, using CO₂ can lead to significant cost savings by:
- Reducing equipment corrosion (lower maintenance costs)
- Improving pH control efficiency (less chemical wastage)
- Enhancing process stability (reduced downtime)
In some case studies, companies have reported cost reductions of up to 35% after switching to CO₂.
7. Is Ammonia safe to use in water treatment?
Ammonia is safe when handled correctly and in controlled environments. It’s commonly used in the water industry and poses minimal risk when proper storage, handling, and safety protocols are followed.
8. How does using Ammonia improve water disinfection?
Ammonia helps create chloramines, which:
- Provide longer-lasting disinfection than chlorine alone
- Reduce the formation of harmful disinfection by-products (like trihalomethanes)
- Improve taste and odour in drinking water
This makes ammonia an excellent choice for municipal water supplies and long distribution networks.
9. Do you offer bulk supply options for CO₂, SO₂, and Ammonia?
Yes, we offer flexible supply options tailored to your needs, including bulk deliveries for large-scale operations and smaller quantities for specialised applications. Our robust logistics network ensures consistent, on-time supply across the UK.
10. How do I know which water treatment chemical is right for my business?
Choosing the right chemical depends on your specific process requirements, including water composition, treatment goals, and regulatory compliance needs. Our expert team will work with you to assess your system and recommend the most efficient, cost-effective, and sustainable solution.
11. So, what makes Blended Products different from other suppliers?
At Blended, we don’t just deliver chemicals—we deliver reliability. Our difference lies in:
- Consistent Supply: Robust logistics network to ensure on-time deliveries, every time.
- Expert Support: A team of specialists offering tailored advice, not just generic solutions.
- Flexible Service: We adapt to your business needs, offering flexible delivery schedules and bulk options.
- Customer-Centric Approach: We prioritise long-term partnerships, not just transactions.
12. I’ve always been let down on delivery. How is Blended any different?
We understand how disruptive late deliveries can be. That’s why we’ve built a resilient supply chain with:
- Multiple distribution points across the UK to reduce risks.
- Real-time tracking for full visibility of your order.
- Contingency plans to handle unexpected disruptions.
Our customers stay with us because we consistently deliver – even when others can’t.
13. What if I have an urgent order? Can you handle last-minute requests?
Absolutely. We know emergencies happen. Our rapid response team can:
- Fast-track urgent orders with priority delivery.
- Offer same-day dispatch in some cases.
- Provide direct support to keep your operations running smoothly.
14. How do I know your products are high quality?
Quality is non-negotiable at Blended Products. We ensure:
- Rigorous quality control processes at every stage.
- ISO-certified suppliers and industry-standard testing.
- Full traceability of all products, with certificates of analysis available on request.
15. What happens if something goes wrong with my order?
While we aim for perfection, if an issue arises:
- You’ll speak directly to a decision-maker, not a call centre.
- We’ll take immediate action to resolve the problem.
- Our team will provide real-time updates until the issue is fixed.
We own our mistakes—and we fix them fast.
16. I’m worried about hidden costs. Are your prices transparent?
Yes, our pricing is 100% transparent. No hidden fees, no surprise charges. You’ll receive:
- A clear breakdown of costs upfront.
- Fixed pricing agreements if needed to help with budgeting.
- Flexible payment options tailored to your business.
17. How flexible are you with delivery schedules?
Very flexible. Whether you need just-in-time delivery, regular scheduled drops, or bulk shipments, we adapt to your needs. We also offer:
- Weekend or out-of-hours deliveries (where required)
- Flexible load sizes to reduce storage issues on your end
18. Can I rely on Blended for technical support, or do you just deliver chemicals?
We’re more than just a supplier—we’re your technical partner. Our team offers:
- On-site support for troubleshooting and process optimisation
- Expert advice on chemical dosing, handling, and storage
- Regulatory guidance to keep you compliant with UK standards
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19. Other suppliers don’t communicate well. How do you keep customers updated?
We believe in proactive communication. You’ll receive:
- Order confirmations and real-time delivery tracking
- Regular updates on supply chain developments
- A dedicated account manager you can reach directly anytime
20. Why should I switch from my current supplier to Blended?
We know switching suppliers can be daunting, but here’s why customers choose Blended:
- Reliability: Fewer missed deliveries and delays
- Quality Assurance: High-grade products that perform consistently
- Exceptional Service: We answer the phone, solve problems fast, and treat you like a partner, not an account number
- Value Beyond Price: Competitive rates plus the peace of mind that comes with working with a supplier you can trust
We can support your business
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